Local Food Delivery Service You Can Trust
Supporting local restaurants with fast, reliable delivery for everyone.
About DerbyEats
DerbyEats is a Louisville-born online food ordering and delivery platform built to support local restaurants. We help restaurants get more direct orders while reducing high commission costs -without exclusivity or long-term contracts.
Community Focused
DerbyEats is built to support our local community by connecting customers with nearby restaurants and reliable delivery drivers. We are committed to helping local businesses grow, creating flexible earning opportunities, and making it easier for people to enjoy the food they love while keeping more money in the local economy.
Easy ordering Platform
Ordering from DerbyEats is fast, simple, and convenient. Customers can browse local restaurants, explore menus, place orders in minutes, and enjoy reliable delivery right to their door. Our platform is designed to make food ordering easy for customers while helping restaurants receive and manage orders smoothly.
Restaurant Application & Onboarding
Submit your information below to begin your onboarding process and take the next step.
Testimonials
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John doe
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.
John doe
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.
Frequently Asked Questions
Answers To Commonly Questions
How does DerbyEats work?
DerbyEats connects customers, local restaurants, and delivery drivers through one easy platform. Customers can browse menus, place orders online, and get food delivered, while restaurants receive orders and drivers complete deliveries.
What are DerbyEats’ commission rates and fees?
DerbyEats offers clear, competitive pricing for restaurant partners. Fees can vary based on delivery method (DerbyEats delivery vs. self-delivery), order volume, and service needs. After you submit your partner form, we’ll share the exact rate and walk you through the agreement before you go live.
Why should I choose DerbyEats?
DerbyEats is community-focused and designed to support local restaurants, customers, and drivers. Our goal is to provide a simple ordering experience, reliable delivery, and new growth opportunities for local businesses.
How do we receive orders from DerbyEats?
Restaurants can receive orders through the DerbyEats partner dashboard/tablet (or approved order notification method). You’ll see order details, customer info, prep notes, and delivery instructions in one place for fast and accurate fulfillment.
How do menu updates, hours, and item availability work?
You can update your menu, prices, hours, and availability anytime. If an item is out of stock or you need to pause orders temporarily, you can mark items unavailable or pause the store to avoid missed orders and unhappy customers.
How can my restaurant join DerbyEats?
Restaurants can partner with DerbyEats by signing up through our platform. Once approved, your restaurant can list its menu, receive online orders, and start reaching more local customers through delivery.
What types of restaurants can join DerbyEats?
DerbyEats works with a wide range of local food businesses, including restaurants, takeout spots, fast-casual locations, cafés, and other food service providers that want to grow through online ordering and delivery.
Do you offer delivery only, or pickup too?
DerbyEats can support delivery and, depending on the restaurant’s setup, pickup options as well. Availability may vary by restaurant and location.
Who handles refunds, cancellations, and customer support?
DerbyEats helps manage customer support and order issues based on the situation (missing items, late orders, incorrect preparation, etc.). We work with you to resolve issues quickly and fairly while protecting your restaurant’s reputation.
Can I use my own drivers or use DerbyEats delivery?
Yes. You can choose DerbyEats delivery or restaurant self-delivery (if available in your area). We’ll help you set up the best option for your operation and ensure a smooth customer experience.
DerbyEats is a community-focused food delivery platform connecting customers, local restaurants, and drivers through fast, simple, and reliable ordering and delivery.
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