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Schedule a time to speak with our team about joining DerbyEats. Whether you are a restaurant owner, prospective driver, or interested partner, we’re here to help you get started.
Frequently Asked Questions
Answers To Commonly Questions
How does DerbyEats work?
DerbyEats connects customers, local restaurants, and delivery drivers through one easy platform. Customers can browse menus, place orders online, and get food delivered, while restaurants receive orders and drivers complete deliveries.
What are DerbyEats’ commission rates and fees?
DerbyEats offers clear, competitive pricing for restaurant partners. Fees can vary based on delivery method (DerbyEats delivery vs. self-delivery), order volume, and service needs. After you submit your partner form, we’ll share the exact rate and walk you through the agreement before you go live.
Why should I choose DerbyEats?
DerbyEats is community-focused and designed to support local restaurants, customers, and drivers. Our goal is to provide a simple ordering experience, reliable delivery, and new growth opportunities for local businesses.
How do we receive orders from DerbyEats?
Restaurants can receive orders through the DerbyEats partner dashboard/tablet (or approved order notification method). You’ll see order details, customer info, prep notes, and delivery instructions in one place for fast and accurate fulfillment.
How do menu updates, hours, and item availability work?
You can update your menu, prices, hours, and availability anytime. If an item is out of stock or you need to pause orders temporarily, you can mark items unavailable or pause the store to avoid missed orders and unhappy customers.
How can my restaurant join DerbyEats?
Restaurants can partner with DerbyEats by signing up through our platform. Once approved, your restaurant can list its menu, receive online orders, and start reaching more local customers through delivery.
What types of restaurants can join DerbyEats?
DerbyEats works with a wide range of local food businesses, including restaurants, takeout spots, fast-casual locations, cafés, and other food service providers that want to grow through online ordering and delivery.
Do you offer delivery only, or pickup too?
DerbyEats can support delivery and, depending on the restaurant’s setup, pickup options as well. Availability may vary by restaurant and location.
Who handles refunds, cancellations, and customer support?
DerbyEats helps manage customer support and order issues based on the situation (missing items, late orders, incorrect preparation, etc.). We work with you to resolve issues quickly and fairly while protecting your restaurant’s reputation.
Can I use my own drivers or use DerbyEats delivery?
Yes. You can choose DerbyEats delivery or restaurant self-delivery (if available in your area). We’ll help you set up the best option for your operation and ensure a smooth customer experience.
DerbyEats is a community-focused food delivery platform connecting customers, local restaurants, and drivers through fast, simple, and reliable ordering and delivery.
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